# Hatcel

> Hatcel is an experience management and booking platform that helps venues, activity providers, and experience businesses manage bookings, customers, payments, gift cards, waivers, and team operations — all from one place.

## Key Features

- **Online Booking Portal**: Customisable public booking flow for customers to browse activities, select dates, and pay online
- **Customer Portal**: Authenticated area where customers manage bookings, view gift card balances, sign waivers, and invite guests
- **Gift Cards**: Sell and manage digital gift cards with automated delivery and redemption tracking
- **Automated Workflows**: Trigger-based automations for emails, SMS, status changes, tagging, and more
- **Waivers & Consent**: Digital waiver signing with version tracking and compliance
- **Team Management**: Role-based permissions, staff scheduling, and multi-location support
- **Payment Processing**: Stripe-powered payments with refunds, credits, and POS support
- **Customer Management**: Full CRM with tags, lists, notes, and communication history
- **Inventory**: Product and variant management with stock tracking across locations
- **Reviews & Feedback**: Collect and manage customer reviews linked to bookings
- **Multi-Location**: Manage multiple venues or locations from a single workspace
- **Custom Domains**: White-label booking portals on your own domain

## Use Cases

- Activity and experience providers (escape rooms, paintball, go-karting, etc.)
- Venues and event spaces
- Tour operators
- Adventure parks and outdoor centres
- Leisure and entertainment businesses
- Any business that takes bookings for experiences or activities

## Getting Started

Businesses can sign up at [hatcel.com](https://hatcel.com) to create a workspace and start taking bookings immediately.