The operating system for family entertainment venues.
Every booking, call and dollar on one screen. Your staff learn it in a shift. Your quiet nights start selling out.
Three things bleed a venue. We closed all three.
Double bookings. Missed calls. Ads nobody can measure. Every venue loses money in the same three places, and every venue patches them with a different tool. Hatcel closes all three on one system.
Open venue two. Set up almost nothing.
Each site keeps its own activities, prices, assets, staff and phone line. You keep one customer list and one set of numbers. Adding a site is an afternoon, not a rebuild.
- One account for the group, one location for each venue
- Each site keeps its own activities, pricing, assets, staff and phone line
- Group numbers on one chart, or drill into a single site
Fill the quiet weeknights.
Price a Tuesday at lunchtime. It is on sale by dinner. Capacity, deposit and duration set per session, so the night sells while you are out on the floor.
- Weeknight pricing sitting right beside your weekend pricing
- Capacity per lane, bay, room or court, so nothing oversells
- Take a deposit or take the lot. Your call, per product
Never lose another phone enquiry.
Your number runs through Hatcel. Every call is recorded, written down and matched to the customer. The ones nobody reached line up in a queue, ranked by what they were worth.
- Every call recorded and written down, onto the customer
- Missed enquiries queued and ranked, not lost
- An agent that books the ones you cannot get to
Your till and your calendar stop arguing.
Ring up walk-ins, food and hire on the terminal. It lands on the booking that is already open and the customer who is already there. You close the day once.
- Card, cash and gift cards on one terminal
- Food, hire and extras land on the booking already open
- Takings match the calendar, not a second report
Stop answering the phone to move a booking.
They get an account on your domain. They move the date, add two more kids, sign the waivers and pull the receipt. Your counter does none of it.
- White-label, on your own domain
- They reschedule, add people and sign waivers themselves
- Every past booking, junior and receipt in one place
Email and SMS that send themselves.
Write it once. Real booking events send it. Win-backs, reminders and review asks go out at 9pm on a Sunday while you are asleep.
- Email and SMS in one editor, sent from your venue
- Fired by real booking events, not by a calendar
- Audiences built from spend and history. No exports
Know which ad sold the booking.
Not which ad got the click. Which ad got the money. The checkout, the phone line and the ad tracking are one system, so the number is already true.
- Revenue by channel, live
- Meta, TikTok and GA4 conversions tracked at the checkout
- Phone enquiries counted next to the online bookings
Sell more than the session.
Food, drinks, hire and merch, priced with their own categories and tax, ready to add to any order in two taps.
- One catalogue, priced and categorised
- Tax per product, inclusive or exclusive
- Images pulled from the shared media library
Know every tablet on your floor.
Counter tablets and kiosks belong to the venue, not to a person. Pair one with a code that expires. Kill its access the day it walks out the door.
- Registered to the venue, not to a person
- Paired with a code that expires. No shared logins
- Last seen on every screen, and access killed in one click
A broken kart stops selling itself.
Service schedules, jobs and fault reports for every lane, machine and room. Take an asset offline and the booking engine stops offering it. No apology call at 9am.
- Due dates worked out from the clock, so nothing reads stale
- Faults reported from the floor, promoted to a job in a tap
- Parts drawn from the same stock the venue already sells
Let's fill your Tuesday.
Thirty minutes. We put your venue, your activities and your real numbers on the screen, and you decide from there.
Book a 30-min demo