Contact
Talk to the person who built it.
No call centre and no ticket queue between you and an answer. Email, ring, or book half an hour and we will walk through the whole system on your venue's numbers.
Emailnigel@hatcel.comThe best way to reach us. Answered same business day, usually faster.Phone+61 424 973 025For anything urgent. A venue that cannot trade goes to the front of the queue.Book a demo30 minutes, screen sharedThe whole platform end to end, with your sessions, prices and questions.
Sydney, AustraliaMonday to Friday, 9am - 5pm AEST
Before you write the email.
The three that come up most. If yours is not here, ask it on the call.
- I am already a customer and something is broken.
- Ring the number above rather than emailing. If you want to know whether it is us or your connection, the status page runs a live health check of every service before you have to ask.
- How long does it take to move our venue across?
- The platform is built and live, so this is a cutover rather than a build. Sessions, products, prices and customer records get loaded, then we run the two systems side by side until the switch is boring.
- Do you work with venues outside Australia?
- Not today. Hatcel is built around Australian payments, timezones and privacy law, and support runs in AEST hours. We would rather do that properly than half-serve everyone.