Never lose another phone enquiry.
Your number runs through Hatcel. Every call is recorded, written down and read back to you: why they rang, what you quoted, and whether it turned into money.
- Recording, transcript and call reason on the customer record
- Missed party enquiries ranked into a call-back queue
- Each venue gets its own number, routed to its own team
Every call comes back with an answer, not a recording.
A recording is a file somebody has to sit and listen to. Nobody ever does. This is the call already read for you: why they rang, how it ended, whether it turned into money, and whether a manager needs to see it.
In their words, with the moments marked.
Both sides of the call, split by speaker, every timestamp a play button. Questions, prices quoted, promises made and anything left hanging get tagged as you read.
An unanswered question on a party enquiry is a booking you nearly had. It gets ranked to the top with the line that caused it, so the call back already knows what to say.
Counted, not judged.
Who talked and for how long. How often the caller got cut off. How long the silences ran. How fast your team spoke. Facts off the timings, so a coaching conversation starts from something nobody can argue with.
Talking 64% of a party enquiry is not automatically wrong. It is worth knowing before you decide.
An agent that can actually finish the booking.
Most phone AI takes a message. This one reads your live catalogue, checks the same availability engine your website uses, holds the slot, and sends the payment link before it hangs up.
It knows the caller from their number and greets them by name. A regular never spells their surname again.
The calls you did not answer, ranked.
Every enquiry that rang out, hit voicemail or got told you were full, with what they wanted and how big the group was. Not a list of missed calls. A list of the ones worth ringing back.
Questions we get on the first call.
Fitting, given the subject.
- Can we keep our existing number?
- Yes. The number on your signage keeps ringing, it just routes through Hatcel on the way in.
- How long are recordings kept?
- You set the retention window yourself, and recordings are only ever visible inside your own account.
- Will it cancel or refund a booking without us?
- No. Cancellations and refunds are transferred to your team every time. The line can book, reschedule and change a product, nothing else.
- Does it work across multiple venues?
- Each venue has its own number mapped to its own location, staff and follow-up queue, all rolling up to the group.
Find out what your phone line is costing you.
Thirty minutes. We put your venue, your activities and your real numbers on the screen, and you decide from there.
Book a 30-min demo